Booking Terms and Conditions

These Terms and Conditions (“Terms”) govern reservations and stays arranged under the VYLLARA brand. VYLLARA is operated by World Remote Villas Inc., a Canadian corporation (“we”, “us” or “VYLLARA”). The accommodation selected in your booking confirmation is referred to as the “Property”.

By completing a reservation, the lead guest (“Guest”) agrees to these Terms on behalf of all members of their party. The Property, confirmed occupancy, services and any specific arrangements are identified in the booking agreement. Inquiries may be directed to world@vyllara.com.

A reservation is confirmed only upon receipt of a non-refundable deposit of US$2,500 and written confirmation from VYLLARA. The remaining balance is due no later than 90 days before check-in. For reservations made within 90 days of arrival, full payment is due at the time of booking.

Accepted payment methods will be confirmed at the time of booking. All rates are quoted in US dollars and are subject to change until the booking is confirmed in writing.

The following cancellation policy applies unless otherwise agreed in writing, subject to any rights or remedies that cannot be excluded under applicable law. The US$2,500 deposit is non-refundable:

• Cancellation 90 to 61 days before check-in: 50% of the stay is non-refundable.
• Cancellation 60 days or less before check-in: 100% of the stay is non-refundable.

We strongly recommend comprehensive travel insurance, including trip cancellation and interruption coverage.

Standard check-in is at 3:00 PM and check-out is at 11:00 AM, local time at the Property. Early check-in and late check-out may be arranged subject to availability and may incur an additional fee. Please contact us in advance to make arrangements.

The maximum occupancy is specified at the time of booking. Exceeding this limit without prior written consent is not permitted and may result in immediate termination of the stay without refund.

Guests agree to:

• Treat the Property, its furnishings and grounds with care and respect.
• Obtain prior approval for events, parties or gatherings beyond the confirmed guest count.
• Respect quiet hours between 10:00 PM and 8:00 AM.
• Comply with applicable laws and regulations of the Dominican Republic.
• Follow safety instructions provided by VYLLARA, the property host or villa staff.

A refundable security deposit may be required before check-in. The amount will be specified in the booking agreement. The deposit will be returned within 14 days of check-out, less any deductions for damage, missing items or excessive cleaning beyond normal wear and tear.

VYLLARA offers concierge services, including coordination of private chefs, drivers and activities. Services may be included in the rate or priced separately, as specified at booking. We will make reasonable efforts to fulfill requests but cannot guarantee the availability of third-party providers.

Every stay includes a private chef and three meals a day at the villa, groceries included, as identified in the booking agreement. Beverages, restaurant meals, activities and other additional services are included only when expressly specified in the booking agreement.

Guests must use the Property and amenities responsibly, follow safety instructions and supervise children, particularly around pools and the ocean. Activities may involve inherent risks; guests should consider their abilities and follow provider guidance.

Nothing in these Terms excludes or limits liability for bodily or moral injury, material damage caused by intentional or gross fault, or any other liability that cannot lawfully be excluded or limited.

Natural disasters, power outages and disruptions to local infrastructure may affect a stay. Their consequences will be assessed under applicable law and the booking agreement. This clause does not remove any mandatory right to a refund or other remedy.

We use guest information to manage reservations and provide requested services. Necessary information may be shared with property teams and service providers, including in the Dominican Republic, where local laws may permit access by public authorities. We do not sell personal data. See our Privacy Policy for details about handling personal information and exercising your rights.

These Terms and the contractual relationship with World Remote Villas Inc. are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, subject to mandatory rules of applicable law.

Disputes may be brought before the competent courts of Quebec, without restricting any right a consumer has under mandatory law to bring proceedings before another competent court. Nothing in these Terms waives mandatory consumer protections or overrides mandatory local laws applicable to the Property or services performed in the Dominican Republic.

VYLLARA reserves the right to update these Terms. The version in effect when a booking is confirmed applies to that reservation. Updates will be published on our website with a revised date.

For questions about these Terms or your reservation, please contact VYLLARA.

Operated by World Remote Villas Inc., a Canadian corporation.

Email: world@vyllara.com

Telephone and WhatsApp: +1 514-436-0083

Website: vyllara.com · Privacy Policy