Frequently Asked Questions

VYLLARA creates private villa getaways in and around Cabarete, on the north coast of the Dominican Republic. We bring together a villa, a local team and experiences shaped around your family or friends, with time to be active, relax and enjoy being together.

Yes. Your villa is reserved exclusively for your group, including its private pool and grounds. Your villa team provides the services included in your booking.

Our villas are in and around Cabarete, on the north coast of the Dominican Republic, including communities between Sosúa and Cabarete. We will explain each proposed location and its access to beaches, restaurants and activities before you book.

Capacity depends on the property, bedroom layout and sleeping arrangements. Share the number of adults and children, children’s ages and your preferred room configuration so we can recommend a comfortable fit and confirm the maximum occupancy for your group.

Yes, smaller families are welcome to inquire. Suitable options depend on your dates, group size and the properties available. We will suggest a villa that fits your family and provide a tailored proposal.

Tell us your dates, group size, children’s ages, preferred bedroom arrangements and interests. We will suggest suitable properties and explain their location, layout and services so you can compare what matters to your group.

We select private villas with space for families and friends to spend time together, including shared living areas, outdoor spaces and private pools. Locations, layouts and amenities vary. Your proposal identifies the property and the features included in your stay.

Beach access varies by property. Some villas have direct sandy beach access; others overlook the ocean from a rocky shoreline or are a walk or drive from the beach. We will explain the setting before you book. Swimming conditions depend on waves and local conditions.

Bedroom and bathroom arrangements vary. Some villas have ensuite bedrooms, while others combine private bathrooms with shared facilities. Tell us how your group would like to share rooms so we can confirm a suitable layout.

Tell us whether you need king beds, twin beds, rooms for children or connected sleeping areas. Available configurations depend on the property. We will confirm the proposed arrangements before booking rather than assuming additional beds or connected rooms are available.

Depending on the villa, outdoor areas may include a private pool, terraces, gardens and spaces for dining or relaxing. Features such as a gazebo, Jacuzzi or direct beach access are property-specific. Your proposal and the selected property description identify the amenities available.

No. Facilities vary by property, and many activities take place at nearby clubs or other venues. A court shown in a getaway experience does not necessarily belong to your villa. Access, reservations and any charges depend on the property and your selected package.

Every VYLLARA stay brings together a private villa, a private chef with three meals a day (groceries included), a private driver, daily housekeeping and concierge support. Pool and garden maintenance are handled by the villa team. Your proposal and booking confirmation specify the services and schedule for your stay.

Yes. Every stay includes a private chef and three freshly prepared meals a day at the villa, with the groceries for those meals. Alcohol, specialty beverages and meals outside the villa are not included unless your proposal specifies them.

Menus are planned with the villa team in advance. Tell us about allergies, dietary restrictions, children’s preferences and any special meal requests before booking. We will discuss what the chef can accommodate and any additional costs; specific ingredients and dietary arrangements need confirmation.

Yes. Your concierge can help arrange restaurant reservations and coordinate transport. Restaurant bills are separate unless expressly included. Flights, travel insurance, alcohol, specialty beverages, gratuities and optional activities are also separate unless your proposal specifically includes them. Let us know about meals out in advance so the chef can plan around them.

Yes. Private living areas, shared dining spaces and flexible days make villa stays well suited to several generations traveling together. Tell us about different bedtimes, activity levels and mobility needs so we can match the layout and daily plans to your family.

Absolutely. Some guests can head out for lessons or an excursion while others enjoy the villa. We can help coordinate plans around shared meals and downtime. Transport for several simultaneous outings needs to be discussed with the team in advance.

Share children’s ages and any requests for cots, high chairs, child seats or childcare before booking, so availability and charges can be confirmed. Adults should supervise children around pools, terraces and the ocean. Do not assume a property has pool fencing or that villa staff provide childcare.

Suitability depends on the villa and each guest’s needs. Tell us about stairs, walking distances, bathroom access and transfer requirements before choosing a property. Ground-floor bedrooms alone do not establish that a villa is wheelchair accessible.

Security arrangements depend on the selected property and community. We will explain the location and any controlled-entry arrangements before you book. Your local team can help with practical guidance during your stay. Normal travel precautions still apply, and children need adult supervision around water and outdoor areas.

Amenities and coverage vary by property and room. Tell us if you need reliable connectivity for work, particular cooling arrangements or laundry service, and we will confirm the details for your selected villa. Any essential equipment or service should be recorded in your proposal.

Puerto Plata International Airport, also known as Gregorio Luperón International Airport, uses the code POP and is the most convenient airport for the Cabarete area. Many villa transfers take approximately 15 to 20 minutes, depending on the location and traffic. We will confirm the expected journey for your selected property.

Airport transfers are part of our serviced villa offering. Your proposal confirms the airport, vehicle arrangements and transfers covered. Share flight numbers, arrival times, luggage requirements and children’s ages so the team can plan your pickup.

Tell us before booking if your group is using another airport or arriving separately. We can discuss suitable transfer arrangements and confirm any additional cost. Transfer times and logistics will differ from a POP arrival.

Your driver helps with airport transfers and local outings such as restaurants, courts and activities. Daily service is typically from 8 AM to 8 PM. Confirm the hours, vehicle capacity and area covered for your booking; late evenings, longer journeys and overlapping trips need advance coordination.

Many guests find the included driver convenient for their planned outings. Discuss your itinerary with us before deciding, particularly if different members of your group want to travel separately. Driver service should be planned around the arrangements in your booking.

Travel times to Cabarete’s restaurants, beaches and nightlife depend on your villa’s location and traffic. Tell us whether easy access to town or a quieter setting matters most to your group. We will explain the location and help coordinate outings and return journeys.

Options include tennis, pickleball, padel, surfing, yoga, horseback riding, massages and local excursions. Your concierge can help arrange activities around your interests, experience and preferred pace. Availability, weather and provider requirements affect what can be booked.

No. A getaway can combine beginner lessons, time for more experienced players and days with no organized activities. Tell us who wants coaching, casual play or relaxation so we can suggest suitable options for each guest.

They are included only when specifically listed in your package. Some sports getaways include particular access or sessions, while villa stays may treat them as extras. Your proposal should identify court access, coaching, equipment and excursions separately so you know what is covered.

No. Our suggested days are examples. You can choose a relaxed villa day, a morning on the courts or time exploring nearby beaches. Booked sessions and transport still need coordination, and changes depend on provider availability and terms.

Cabarete offers beachfront restaurants, cafés and evening outings alongside its active outdoor scene. You can share dinner by the bay, explore the surrounding area or return to the villa for a quiet evening. Your concierge can suggest options to suit your group.

Ocean conditions vary, including at sandy beaches. Ask your local team and activity providers about suitable conditions and follow their guidance. Outdoor plans may need to change with wind, waves or rain. Any cancellation or refund for a booked activity follows the applicable provider and booking terms.

Use the Get a Quote form at vyllara.com/get-a-quote/. Include your preferred dates, number of nights, adults and children, bedroom needs and interests. You can also email world@vyllara.com or call or WhatsApp +1 514-436-0083.

Your quote depends on the villa, dates, group size, length of stay and services or experiences selected. Ask for the full total, currency, included meals and services, exclusions, and any applicable taxes or fees. Your tailored proposal is the reference for your trip.

Reservations are subject to availability and are confirmed through written confirmation and any required deposit. Your booking documents specify the deposit, balance deadline and accepted payment methods. Review these before paying; an inquiry or quote alone does not confirm your stay.

The cancellation and refund conditions in your booking agreement apply. Review them before confirming, including the treatment of deposits and any deadlines. Contact us in writing about a cancellation or a change to dates or guest numbers; availability, pricing and the applicable terms will determine what is possible.

These arrangements depend on the property and your booking. Confirm arrival and departure times before planning travel, and tell us before booking about pets, outside visitors, celebrations or events. We will explain the applicable house rules, permissions and any charges.

We strongly recommend comprehensive travel insurance. Choose cover appropriate to your circumstances, trip arrangements and planned activities, and review the insurer’s exclusions. Insurance is separate from your villa booking unless specifically stated otherwise.